Unfit for Public Consumption

We have been residents of the Richardson Texas area for over thirty years. Until this morning we have maintained an active, land-line, telephone service during those thirty years and never experienced problems until a few months ago.

The first indication of trouble was an additional charge of eight dollars. After investigating the reason for the charge we found it was for caller ID. We did not order caller ID. The charge was removed and we were credited for the overcharge and assured it would not happen again.

This month it happened again.

I do not need to be paying for a service that requires me to supervise them without providing compensation. Something is broken at ATT land-line telephone service and I am not interested in helping them fix it. So, we closed our account after thirty years. That is one solution when a venodor’s service becomes unfit for public consumption.

Another solution would have been to work with the vendor and help him correct the problem. In this case there was an alternate service available that made it unnecessary to get more heavily involved with an organization that had lost its ability to provide a reasonable service.

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