Archive for January 2010

J. C. Penny on-line

January 5, 2010

We found some interesting jewelry on the J.C. Penny website and decided to investigate. There was no way we were going to do an on-line purchase after being cheated on Amazon, so we called Pennys customer service.

No answer. Guess maybe they were still at the Christmas party. It might do well to note that advertising a customer service feature that is unresponsive is a sure way to loose customers.

We submitted an email inquiry instead. Two days later we get an email telling us the item is not available in stores. This after we informed these morons that we do not purchase jewelry on-line due to the fraud potential. Oh well. It appears that J.C. Penny is still as ambivelent to prospecitve customers as it was several years ago when we were in the market for a new TV set.

They had a TV set, reasonably priced and with freatures we wanted. Unfortunately none were in stock. They offered to sell us the demo unit at regular price. I was not interested in buying a used TV at new TV prices.

We finally found a decent TV at Wards.

Might wonder why we did not go to Best Buy or any other major electronics store, their prices were higher than we wanted to pay.

Buying things a Best Buy is not always ‘best’ from the customers perspective. I remember purchasing a hoover upright from Best Buy many years ago. It was a cheap vacuum priced under $100. The sales lady wanted to know if we would be interested in purchasing an annual maintenance warrenty for $50.

We have been avoiding Best Buy ever since.

We also have not been back to Wards and will certainly avoid Pennys and Amazon as well.

A good place to buy electronics is at Sams or Wall-Mart. Department store just are not competative any more. They never have been competative but during an economic downturn they are positively rediculous.

Amazon and Jewelry

January 5, 2010

Recently we found some interesting jewelry on Amazon. The item we bought was offered by one of many third party vendors doing business through Amazon.

This item was a amethest pendant reasonably priced under $100. When it arrived it turned out to be a $15 piece of kids trinket.

Only a fool would buy jewelry on-line from an enlarged picture.

Evidently the vendor suspected we might be less than happy with the purchase because included in the package was an applicaton for refund. Refund minus shipping and handling. Guess that free shipping is a one way deal and good only if you let yourself get robbed.

Buyer beware and beware especially of jewelry crooks scamming folks on Amazon.com.

You would think that the folk at Amazon would have higher ideals. After all, crap like this reflects on them as much as on the vendor perpetrating the fraud.

We are conflicted about applying for a refund because we do not need store credit to a crooked organization.

We may just take the hit. Write this thing off as a loss and warn our friends not to buy jewelry on-line from Amazon or any other on-line vendor. The temptation to defraud is just too great in an on-line transaction.